Frequently Asked Questions

Not all orders/items that are purchased online include shipping costs. The reason for this is that UCS makes every effort to provide the most affordable shipping available, and the order method is dependent on weight, dimensions and number of items. Many orders and/or items cannot be shipped through UPS and need to be delivered via commercial freight carriers. Consider the Request A Quote option to get an estimated shipping cost prior to your purchase.

Some shipping charges must be calculated the following business day. Customers will be contacted by a UCS representative regarding shipping charges and methods of payment by the following business day after placing their order. Please make sure that UCS is provided a phone number where you can be reached or you can contact UCS at 1.800.526.4856.

International orders CANNOT be placed online.

The reasons for not accepting international orders online are due to: - UCS cannot verify all necessary account information. - Some items cannot be shipped internationally, although we do stock in some locations worldwide. If you would like to place an international order, please contact a UCS customer service representative. +1 (704) 732-9922

Check with UCS customer service for warranty information. All warranty claims are subject to an evaluation by a UCS representative. Warranties are prorated depending on the wear and tear of the item. If an item shows signs of abuse, the warranty becomes void.

Many of our products are assembled by hand and ALL orders are processed in the order they are received. So it may often take several weeks to manufacture and then ship your specific order. UCS makes every attempt to deliver a customer’s order as quickly as possible. In order to achieve this, it is important for the customer to provide UCS with all the information required (e.g., color selections; logo artwork; etc.). To determine an estimated timeline for your order prior to making your purchase, consider calling our offices at 1.800.526.4856 and ask to speak with Online Sales to get an estimated production and shipping time estimate.

The cost of a custom logo application varies depending on the products selected. Custom logos are a standard feature on many of our products, with some products incurring a one-time screen /setup fee. For larger logo applications, such as pole vault top pads and system mats, please contact our offices at 1.800.526.4856 and a sales staff member will be happy to provide you a firm cost.

Oversize items usually ship via commercial ground freight transportation. Shipping is determined on a per item/order basis. UCS is happy to provide customers with an freight cost estimate on all orders. Call 1.800.526.4856 to speak with a member of our staff.

Most UCS products are manufactured and fully assembled at our 130,000 sq. ft. facility in Lincolnton, North Carolina. UCS Spirit poles, however, are fabricated at our facility in Minden, Nevada.

We are happy to fabricate your order and prepare it for your pick up. Please contact our offices at 1.800.526.4856 to ensure you have the proper equipment to transport your order.

UCS gets many requests from inventors, coaches and engineers to consider as a product for production. If you have any idea, we ask that you have all of your legal papers in order prior to approaching UCS. You may submit your request by email to info@ucsspirit.com.

UCS enjoys working closely with customers to develop a solution for an unusual padding problem. Please call our offices at 1.800.526.4856 or email info@ucsspirit.com.

In an effort to minimize freight costs to customers, UCS may compress your landing area or mat to save unnecessary shipping costs. Once the item arrives it is important that you carefully open it IMMEDIATELY in a large, dry area. DO NOT OPEN IN A CONFINED SPACE AND DO NOT CUT IN AN AREA WHERE YOU MAY DAMAGE THE MAT. All compressed equipment has a large pink tag indicating a safe location to cut. On average, a compressed item will return to full form within 2 to 24 hours, depending on how long it has been compressed.

California Proposition 65 requires businesses to provide California residents with special warnings about products that may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. Although UCS products are in full compliance with federal safety regulations, some of our products contain one or more of the hundreds of chemicals on the California Proposition 65 warning list. As a result, we provide the special warning to our California customers. A current list of the more than 800 chemicals covered by Proposition 65 can be found at www.oehha.ca.gov/prop65.html.

Yes, we believe all of our products are fully compliant with all applicable safety and health requirements.

For information on the Proposition 65 list of chemicals, you may contact California's Proposition 65 program at 916-445-6900 or by visiting http://www.oehha.ca.gov/prop65.html.

No, we purchase high quality, lead-free vinyl for use in all our products.